Consumer services - Guarantee

The guarantee period in New Zealand for Small Domestic Appliances excluding our Linen Care Range is 1 Year. Linen Care products are covered by a guarantee period of 2 years.
The Tefal 2-year guarantee covers domestic and private use only. For all other uses, it is limited to the 1-year Commercial guarantee. To see the guarantee conditions for your product, select one of the product ranges below.

How do I get my electrical product repaired when it is under guarantee?

Your product was purchased from a dealer of our brand: take the product to one of our repairers nearest to your home by clicking here, to benefit from our commitment to repairability.
Or take it to the point of sale where you bought it (or contact your dealer if you bought it online).

How do I get my electrical product repaired when it is no longer within guarantee?

Repair your electrical product yourself by consulting our FAQs.
Or take the product to one of our authorised repairers. You can find the nearest one by clicking here.

Small domestic electrical appliances warranty

You haven't find the information requested ? Contact us

Cookware - Bakeware - Pressure cookers warranty

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Your request concerns a cookware

There are several possibilities within the guarantee:

Your product was purchased from a retailer of our brand: bring the product back to the point of sale where you bought it (or contact your retailer if you bought it online),
Your product was purchased on our website: in order to facilitate the processing of your request, please send us via our contact form :
Proof of purchase
A photo of your product (inside and outside if necessary)

Cookware is not subject to repairability and therefore cannot be repaired.

What is an international guarantee?

It is a guarantee that allows you to benefit from all its advantages, regardless of the country of purchase of the product and of residence, in all the countries listed in the download above.

However, product guarantee periods may vary from one country to another. In this case, it is the country of purchase that must be taken into account to know the duration of the guarantee.